سياسة الاستبدال والاسترجاع

Golden replacement, return, and warranty policy - Zyro Store First: Golden warranty (for selected products) We are proud to offer the golden warranty that gives you a risk-free shopping experience; due to our full confidence in the quality of our products. This warranty grants you the right to return according to the following standards: Technical conditions commitment (basis of the warranty): The customer must fully adhere to all operating and installation conditions mentioned in the product description, watch the attached explanation video on the product page, and follow its steps precisely to ensure optimal performance. Performance warranty (your right is guaranteed): If the customer complies with all standards and technical conditions and follows the video steps, and the product does not perform its intended purpose, the customer's right is preserved; and they have the right to return the product and get a full refund, and Zyro Store will bear all shipping and return costs. Warranty cancellation: If the customer does not adhere to the technical conditions, or poor installation, or does not follow the steps explained in the product video, the golden warranty is considered void for the customer, and the order status will automatically be transferred to be subject to the "general replacement and return policy." Warranty duration: The golden warranty applies only within 3 days from the date of receiving the product. Reference to conditions: The specific conditions for each product covered by the warranty are an integral part of this policy, and completing the order is considered an official approval and acknowledgment of reviewing them. Second: General replacement and return policy At Zyro, we are committed to protecting our customers' rights and providing a transparent shopping experience, and replacement and return operations are subject to the following controls: Zyro store bears all costs and fees if the return is due to a manufacturing defect in the product, or if a different product than ordered is received. We bear all shipping and return fees, and the customer has the right to a full refund or free product replacement. Cases of applying fees (customer’s desire or non-receipt): If the return request is for reasons other than the above, the following conditions apply: Product condition: The product must be in its original condition (in the original factory packaging) and not opened or used at all. Time frame: The request must be submitted within 3 days from the date of receiving the shipment. Shipping company fees: The value of (delivery slip + return slip) will be deducted from the refunded amount; because the shipping company charges for each transfer process (the trip to deliver to you, and the trip to return the product to the warehouse). These amounts are paid entirely to the shipping companies and cannot be recovered by the store. Payment processing fees: Administrative fees for payment gateways (Tabea, Tamara, bank cards) are deducted; these are amounts deducted by payment gateways for processing the financial transaction. Order cancellation: Order cancellation and full refund are available as long as the order is in (Pending) status. Once the order enters (Completed) status, it means the shipping slip has been issued and the product has been delivered to the logistics company, and in this case, the order cannot be canceled for free, and the "logistics service costs" mentioned above will apply. Excluded products: Any product modified or specially designed based on the customer’s request is not subject to return or exchange unless there is a clear manufacturing defect. Fourth: Refunds and timeframes * Refunds: Refunds are processed via the original payment method used by the customer at purchase. The refund process is completed within a maximum of 15 working days from the date the store receives and inspects the product. (Note: The appearance of the refunded amount in the customer’s account may vary depending on the bank’s or payment provider’s policy.) * Replacement product: In case of replacement, the replacement product is shipped within 5 working days starting from the date we receive the returned product and verify its condition. Fifth: How to submit an order You can submit a replacement or return request by contacting the customer service team and providing them with the order number, and our team will assist you immediately.